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Journal of Disability Policy Studies
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User-Centered Policy Evaluations of Section 508 of the Rehabilitation Act

Evaluating E-Government Web Sites for Accessibility for Persons With Disabilities

Paul T. Jaeger

University of Maryland

The author examines user-centered evaluations of e-government Web sites for compliance with a policy related to persons with disabilities: the requirements of Section 508 of the Rehabilitation Act. Although Section 508 requires that federal e-government sites offer equal access to all users, research indicates that inaccessibility is still prevalent. User-centered evaluation approaches offer a vital way to discover areas of inaccessibility on Web sites related to the requirements of Section 508. Following an overview of accessibility, Section 508, and e-government sites, the goals of evaluation and various approaches to evaluating e-government sites are analyzed. The author then focuses on methods and issues in user-centered evaluations of e-government that measure accessibility, and considerations for universal design and future studies. Sample instruments and example data from a 2006 study of e-government accessibility are included to illustrate methods and issues. Evaluating e-government Web sites can ultimately prove quite informative in ascertaining compliance with laws intended to promote accessibility.

Key Words: policy • telecommunications • Section 508 • law/legal issues • disability

This version was published on June 1, 2008

Journal of Disability Policy Studies, Vol. 19, No. 1, 24-33 (2008)
DOI: 10.1177/1044207308315274
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Home page
 Journal of Disability Policy StudiesHome page
P. T. Jaeger and Bo Xie
Developing Online Community Accessibility Guidelines for Persons With Disabilities and Older Adults
Journal of Disability Policy Studies, June 1, 2009; 20(1): 55 - 63.
[Abstract] [PDF]