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Journal of Disability Policy Studies
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Maryland's Assistive Technology Loan Program

Successful Outreach and Partnerships

Michael Dalto

Maryland Technology Assistance Program

The Maryland Assistive Technology Loan Program has generated (a) a rapidly increasing pool of total loan applications through direct mailing and word-of-mouth referrals and (b) a high proportion of loan applications from minorities. The program's success has stemmed from several innovative strategies: direct mail marketing to broadly publicize the program, intensive customer service to facilitate loans and satisfy customers, availability of multiple lenders to offer applicants a range of options, and partnerships with other agencies to expand access to assistive technology (AT) by increasing individuals' available income for purchase of AT and discounting purchase prices.

Journal of Disability Policy Studies, Vol. 14, No. 2, 91-94 (2003)
DOI: 10.1177/10442073030140020601
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